Important information about our services and policies
We require at least 24 hours advance notice for all cancellations or rescheduling requests. This allows us to offer the appointment slot to other clients who may need our services.
Contact us as soon as possible by:
We understand that true emergencies happen. If you experience a sudden illness, family emergency, or other urgent situation, please contact us immediately. We'll work with you to find a reasonable solution.
If we arrive and you're not home or the space isn't prepared, we'll wait 15 minutes. After that, the session may be considered a no-show and full charges will apply. Please ensure you're ready at the scheduled appointment time.
Mobile Massage Calgary maintains the highest standards of professional conduct. All services are therapeutic in nature and follow ethical guidelines established by professional massage therapy associations.
Appropriate: Requesting pressure adjustments, focus on specific areas, room temperature changes, or breaks during the session.
Inappropriate: Any requests of a sexual nature will result in immediate termination of the session without refund, and you will be banned from future services.
All client information, including personal details and health information, is kept strictly confidential. We do not share your information with third parties.
We expect mutual respect between therapist and client. Aggressive behavior, harassment, or discrimination will not be tolerated and will result in immediate termination of services.
Payment is due at the time of service, immediately following your massage session.
All prices are quoted at the time of booking. Prices are subject to change but will be honored for appointments already scheduled.
No travel fee for locations within Calgary city limits. A nominal travel fee applies to surrounding areas (Airdrie, Cochrane, Chestermere, Okotoks, etc.). Travel fees are disclosed when booking.
Gratuity is appreciated but never expected or required. If you feel your therapist provided exceptional service, tips are graciously accepted.
Gift certificates must be presented at time of service. They are non-refundable but may be transferred to another person.
Package deals must be used within 1 year of purchase. They are non-refundable but may be transferred to family members.
For your safety, please disclose any health conditions, injuries, surgeries, allergies, or medications when booking. This information helps us provide safe, effective treatment tailored to your needs.
Massage may not be appropriate for certain conditions. Please inform us if you have:
We may recommend consulting your doctor before proceeding with massage therapy.
Please inform us of any allergies to oils, lotions, or scents. We can accommodate sensitivities with unscented, hypoallergenic products.
If you're feeling unwell, please reschedule. We'll waive cancellation fees for illness. The same applies if your therapist is unwell—your safety is our priority.
To ensure a smooth, relaxing experience:
Massage time is hands-on therapy only. Allow an additional 10-15 minutes for setup and takedown. If you need to end early, the full session fee still applies.
Every session is customized to your needs. Please communicate your preferences, problem areas, and pressure preferences before and during the massage.
Couples massage requires two therapists and is scheduled as a special appointment. Both clients must be present at the scheduled time.
Clients under 18 require parental consent and a parent/guardian must be present during the session.
Massage therapy is not a substitute for medical examination, diagnosis, or treatment. We recommend consulting your physician for any medical concerns.
Individual results vary. While massage therapy has many proven benefits, we cannot guarantee specific outcomes.
While we take every care with your property, Mobile Massage Calgary is not responsible for damage to your home or belongings during service setup, delivery, or takedown.
We are not responsible for lost or stolen personal items during your session.
We're happy to clarify any of our policies or answer your questions.